Refund policy

First Class Roast — Return & Refund Policy

Effective Date: August 16, 2026

Website: www.firstclassroast.com

Concierge Support: concierge@firstclassroast.com

At First Class Roast, we are dedicated to delivering a premium coffee experience directly to your door. Every batch of our coffee is carefully selected and freshly roasted to ensure your journey in every cup meets the highest standards of quality. If your experience falls short of total satisfaction, we are committed to making it right.

1. Freshly Roasted Coffee Beans (Perishable Goods)

Because roasted coffee is a fresh, perishable food product:

  • All Sales Final for Coffee Beans: We cannot accept physical returns of opened or unopened coffee bags due to food safety and health regulations.

  • The "First Class" Taste Guarantee: If you are unsatisfied with the flavor profile of a coffee you ordered, please reach out to us within 14 days of receipt at concierge@firstclassroast.com. We will gladly offer a one-time replacement bag of a different roast or issue store credit so you can find your perfect brew.

  • Damaged or Incorrect Shipments: If your coffee order arrives damaged, defective, or incorrect, please notify our Concierge Team within 7 days of delivery with a photo of the damaged package. We will send a fresh replacement immediately at zero additional cost to you.

2. Merchandise & Brewing Equipment (Non-Perishables)

We want you to love all gear and apparel purchased from First Class Roast. Non-perishable items (such as mugs, tumblers, apparel, and brewing gear) are eligible for return under the following conditions:

  • Return Window: Items must be returned within 30 calendar days from the date of delivery.

  • Item Condition: Merchandise must be unused, in its original condition, and contained within its original, unopened packaging.

  • Proof of Purchase: A valid order number or digital receipt is required for all returns.

  • Return Shipping: Customers are responsible for return shipping costs on non-defective merchandise. Original shipping charges are non-refundable.

3. Subscriptions & Cancellations

You may pause, modify, or cancel your coffee subscription at any time prior to your next recurring billing date through your online account portal.

Once a subscription order has been processed and shipped, it falls under our standard perishable coffee policy outlined above.

4. How to Initiate a Claim or Return

To request a store credit, replacement, or merchandise return authorization, please follow these simple steps:

  1. Send an email to concierge@firstclassroast.com with your Order Number in the subject line.

  2. Provide a brief description of the issue (and attach photos if reporting damage or an incorrect item).

  3. Our team will review your request within 24 to 48 business hours and provide instructions or confirmation of your replacement/store credit.

Questions & Concierge Support

Have a question about your order or brewing advice?

📩 Contact our Concierge Desk anytime at concierge@firstclassroast.com.